Known Password Reset (KPR) and Self-Service Password Reset (SSPR) are two services that enable your users to reset their passwords without having to contact your IT Helpdesk. These services also flow the password to your Active Directory (AD) to keep the password the same. Password Policies enables you to set the rules for these services. These are all handled from the Admin Portal (

Known Password Reset

KPR enables a user to reset their password providing they know their current one. Go to the login GUI and click Change Password. Choosing I Know My Password will allow them to reset their password.

Self-Service Password Reset

SSPR enables a user to reset their password even if they don't know their current one. After logging in the user is presented with a series of questions that they have to answer before they can proceed. If they answer successfully then they can enter a new password. Alternatively users can set a recovery email address or mobile number to receive a code to that can be used to then reset the password. 

Please note there is an extra charge for the mobile recovery option to cover the cost of the SMS. 

The Login GUI

The login GUI only shows up when the user is not in a single sign on (SSO) situation. Usually this means they will only see it off-premises. However, it is also possible using Login Control in features, to turn off SSO for a single browser that you have installed. This will enable the user to access the GUI even when on-premises.

Password Policies

The Password Policies section of Features allows you to set up rules for when the users reset their passwords using the above methods. By selecting 'Custom' you can specify length, character requirements, and other requirements. You can also make the default lock-out policy to be stricter - this temporarily disables the user's account if too many incorrect passwords are entered.


Please visit Article:

How to activate the IAM Cloud Password Reset Services

If you need any assistance or information please do not hesitate to contact our Technical Support Team:


IAM Cloud's Technical SupportTeam. 


Support Portal:

Email us:

Phone (UK): +44 118 324 0000 

Phone (US): +1 914 495 1298