To ensure any newly created users or groups sync successfully, the following requirements must be met. If these requirements are not met, it will delay your new users or groups being created. 


Each user and/or group must meet the following:


1. Mail field populated. Domain must be one that is federated with IAM Cloud. OR UPN field populated, if your use UPN to authenticate

a. Mail is only required if mail is part of your classification rules or if you authenticate with email.  

2. Must meet a current classification rule. 


You can view your current domains and classifications with the IAM Cloud Administration Portal.


Note: If you do not currently have access to the administration portal, please send a request from the main contact on your account. As part of the on-boarding process we will schedule a demonstration with one of Technical Support Engineers in order to ensure you have the necessary skills and knowledge to be able to understand the portal fully.