An Administrator has the option to make certain Self Service Password Reset options mandatory.

To set this option log in to the IAM Cloud Portal >  Features > Self Service Password Reset 

There are 3 Self Service Password Reset options:

  1. Email SSPR
  2. Challenge Response SSPR
  3. SMS SSPR 

If it has been specified that 2 out of 3 of the SSPR options should be set and the email SSPR option is set to mandatory then Email MUST be one of the SSPR options.

If this option is not set then the user can chose any 2 of the 3 options to set as an SSPR option. 


If Mail is set as mandatory then user MUST set EMAIL and Challenge response OR EMAIL and  SMS. If mail is not set as mandatory then user can set  Challenge response and SMS if they want or any combination of the three.

If a user has not set up their alternative email when this option is set they will be forced to do so on next login. 


If you need any assistance please do not hesitate tocontact our Technical Support Team:


IAM Cloud's Technical SupportTeam. 


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Phone (UK): +44 118 324 0000 

Phone (US): +1 914 495 1298