This article relates to our products Simple Sign-On and IDx (The Identity Exchange)

It is possible to create users direct in our portal for use with federated authentication to Office 365 and other applications (if configured). This is useful for our customers who do not have an active directory to sync from. Currently the portal only supports the addition of one user at a time, but we have plans to support the addition of multiple users in the future. 

From the dashboard select 'Add New User'.

Populate the details of the user as required. Please note the 'Department' field is not required. After selecting continue you'll be able to add the user to our Cloud Vault on the next screen.

After the user is created and fully synced, you will need to invoke a password reset if you want to then allow the user to start accessing federated applications like Office 365. A reset can be performed by a portal admin. Simply find the user in the Cloud Vault and select the 'Reset Password' option at the bottom of the users properties screen:

This will generate a random password:

If you need any assistance please do not hesitate to contact us on