Summary

If you are not completely satisfied with the progress of a ticket, the resolution provided or you just need to highlight the business impact to IAM Cloud Management you can escalate the ticket using the following process:




Solution Description


1. Ensure that you have correctly set the priority of the ticket to URGENT or HIGH


2. Contact us on any of the contact methods below to alert us of the reason for escalation. If calling by phone please have the number of the Support Ticket to hand.


Log a ticket at http://support.iamcloud.com

Email us: support@iamcloud.com

Phone (UK): +44 118 324 0000

Phone (US): +1 914 495 1298

Phone (India) +91 7276413892

Phone (South Africa): +27 31 100 1924

Phone (Hong Kong): +852 5801 4528


3. Email our escalation team at escalations@iamcloud.com who will review the escalation, make contact with you and work with the technical support team on a clear action plan. They will then monitor the issue until successful resolution.