Summary


The IAM Cloud Customer Experience team headed up by Victoria Slee consists of a team of Technical Support Specialists, Engineers and Customer Success Managers. 



 

Contacting IAM Cloud Technical Support


Log a Support Ticket at http://support.iamcloud.com

Email us at support@iamcloud.com

Phone us: (UK): +44 118 324 0000

Phone us: (US): +1 914 495 1298

Phone us: (India) +91 7276413892

Phone us: (South Africa): +27 31 100 1924

Phone us: (Hong Kong): +852 5801 4528




IAM Cloud Technical Standard Support Hours

The team are available to work with you via chat, phone, support portal or email between the hours of 8am and 10pm GMT. We are available 24*7 for business critical issues (defined: Multiple users unable to access a federated application)



You can log a support ticket and access our growing knowledge base 24*7.





IAM Cloud Service Level Agreements - SLA

Please see the standard SLA Agreement policy for full details. 



 

Escalating an IAM Cloud Support Ticket

If you are not completely satisfied with the progress of a ticket, the resolution provided or you just need to highlight the business impact to IAM Cloud Management please do not hesitate to escalate the Support ticket using the following process:

 

How to Escalate an IAM Cloud Support Ticket



 

Accessing and Subscribing to the IAM Cloud Status Page

For the latest updates on any current incidents, scheduled maintenance or information alerts please visit the IAM Cloud Status page:

http://www.iamcloudstatus.com/