The password service is configured and enabled in the IAM Cloud portal.

When you have activated the password service you will have additional options on logging on to a federated application.

Reset password will present users with Fig 1.

Manage Settings will present users with Fig 6. 

From the IAM Cloud Portal home page select Features > Known Password Reset or Self Service Password reset.

You can chose from 4 Self Service password reset options. *Please note SMS has an additional cost and needs to be activated. Please contact support if you would like more information on this option.

  • Known Password
  • Email
  • SMS
  • Challenge Response (questions & answers)

Full details on this service can be found in the Self Service Password Deployment Guide

If you need any assistance please do not hesitate to  contact our Technical Support Team:

IAM Cloud's Technical Support Team.

Support Portal:

Email us:

Phone (UK): +44 118 324 0000

Phone (US): +1 914 495 1298