Troubleshooting

Suddenly no users are able to log in
Internal Problem Description Suddenly no users are able to log in. Federation services are ok, trusts are in place. When a password is reset...
Thu, 14 Jan, 2016 at 1:37 PM
Troubleshooting SSO issues
Internal Guide How to troublshoot SSO issues with new world customers. 1. Check the obvious first: is SSO enabled in the portal. If its se...
Thu, 14 Jan, 2016 at 1:37 PM
How to check multiple password resets - Internal only
Internal Summary Passwords can be difficult to check especially when you want to check many in one go. This is especially useful when we do a full s...
Thu, 14 Jan, 2016 at 1:36 PM
How to troubleshoot a password issue
Summary A ticket comes in stating that a password has not been changed. This is the first place to look, as it will tell you where else to look...
Sun, 25 Sep, 2016 at 3:19 PM
What to check if a user is unable to Login
Summary Customers will not always give the exact reason when users cannot log in. As such, the first thing to do is check if they have changed the...
Sun, 25 Sep, 2016 at 3:23 PM
Smartlink for MyDay (and other Office Apps)
Internal Summary Unfortunately at the moment, we are struggling to detect which customer is authenticating to us when the Office App is initia...
Mon, 11 Apr, 2016 at 7:56 AM
Password change has not come through
Summary A user's password has been changed, but it has not come through to our systems. Guide You need to force their SPS to re-send the password...
Fri, 15 Jan, 2016 at 12:29 PM
Customer reporting SSO isn't working and they are getting prompted with a login prompt
Wed, 20 Jul, 2016 at 12:50 PM
Password Reset's failing with "Real samaccountname was empty" error message / Fixing Accounts with as_samaccountname = NULL in MetaDB.
Tue, 26 Jul, 2016 at 3:26 PM
Issue - Office Applications are prompting for Authentication
Exchange Online: How to enable your tenant for modern authentication Introduction To learn more about modern authentication, visit: https://blogs.office.c...
Tue, 13 Jun, 2017 at 4:25 PM