Identity Sync Troubleshooting

Fixing Non-Detection Of Deleted Users
Problem Description Deleted users are still on the domain. Solution The cause of deleted users not being picked up is a permissions ...
Wed, 13 Jan, 2016 at 2:14 PM
Account created in Active Directory but not in Office 365
Summary A number of accounts were created in Active Directory but after waiting for the sync to occur they've still not appeared in Office 365. ...
Wed, 13 Jan, 2016 at 2:17 PM
SPS GUI reports "Invalid Credentials"
Summary If the SPS GUI reports Invalid Credentials instead of Heartbeat Success, then the checks below can help. Guide First thing to check is...
Fri, 3 Jun, 2016 at 8:58 PM
Cannot delete synchronised Office 365 account
Summary When trying to delete an account from Office 365 I receive an error message stating that this can only be done from the on premise Active di...
Wed, 13 Jan, 2016 at 2:18 PM
Adding customers to the MetaDB via Powershell
Internal Summary A guide on using Powershell to add customers into the MetaDB. Guide The powershell script can be found in ShareP...
Wed, 13 Jan, 2016 at 2:15 PM
SPS GUI reports "Unable to contact server"
Summary The usual cause for this is the customer's firewall, or other security measures. Though it is possible that the customer's internet m...
Fri, 3 Jun, 2016 at 8:58 PM
Removing Proxy Addresses from Alumni
Summary Proxy addresses are not currently editable for the customer's Alumni. As such we need to do them should they need to. Below is a guide ...
Mon, 13 Jun, 2016 at 5:04 PM
Upgrading "Classic" SPS Installations
Summary There is a key thing to consider when upgrading a customer installation of the SPS client. If they have "classic" passwords thi...
Fri, 17 Jun, 2016 at 10:53 AM
Distribution groups not appearing in Office 365
Summary A group has been created in Active Directory, but I can't see it in Office 365. Cause This is usually caused by...
Wed, 13 Jan, 2016 at 2:21 PM
Proxy addresses in 365 don't reflect the one's in AD
Summary An account in AD has some proxy addresses set under attribute editor, however these don't show up in 365. Cause ...
Wed, 13 Jan, 2016 at 2:22 PM