This article provides an overview of the IAM Cloud Onboarding process. 


Once you have decided to come on board the IAM Cloud platform your account manager will log an Onboarding Ticket with the Technical Support team. A technical engineer will be assigned and all communications during the onboard will be tracked via the Support Ticket. The  onboarding process is relatively quick and collaborative and can be broken down into 6 Key stages:

  1. Information Gathering
  2. Kick Off Meeting
  3. Installation
  4. Configuration
  5. Federation
  6. Training

The first stage starts with the customer filling out the attached Onboarding form and sending it back to us as soon possible.   Once we get this back we will schedule a Kick Off Call where we can discuss the full process and timelines. 

Below is a brief summary of the steps that will be taken by either the customer or the technical team.  


For more complex onboardings a Service Delivery Manager will help manage and co-ordinate the process. The full IAM Cloud team is dedicated to ensuring this process goes as quickly and smoothly as possible and are readily available throughout the process. 

If you have any further questions about the IAM Cloud Process please do not hesitate to contact us.

IAM Cloud's Technical Support Team.

Support Portal:

Email us:

Phone (UK): +44 118 324 0000

Phone (US): +1 914 495 1298