Cloud Driver Mapper supports the following platforms:

  • Windows 10
  • Windows 11
  • Server 2012 R2 - Limited support
  • Server 2016
  • Server 2019
  • Server 2022
  • Citrix XenApp
  • Citrix XenDesktop 
  • Windows Server RDS 
  • VMWare Horizon

Please note that we no longer support Office 2013/16, Server 2008 R2, Windows 7 or any 32bit OS.

We highly recommend to use the latest version of Office, M365apps. For versions below this we only provide limited support.


1) Web client

The web client service need to be installed, details are further down below. Please note by default it is not installed on Server 2016 or 2019. 

2) Internet Zone settings

Its recommended to have the below entry in trusted sites. For SSO the appropriate SSO URL will need to be in local intranet zone. 

  • For GPO settings                    
    • Local Intranet Zone  = 1
    • Trusted Zone            = 2


3) SharePoint permissions

This article details the level of permissions required to map drives to SharePoint sites.

4) Firewall / Proxy / Filtering 

Cloud Drive Mapper can occasionally be blocked by any firewalls / proxy / filtering etc etc that in place. To workaround these we recommend to whitelist the following URL's:


5) .NET version 4.8 or above

For Cloud Drive Mapper to successfully work, at least Framework .NET 4.8 must be installed.

If you do not already have this installed it can be accessed via a Windows Update.  NET Framework should be selected from the optional downloads to install the latest version.

Or alternatively, you can use this URL:

If you’re not too sure which .NET Framework you’re currently running, follow the steps below.

How to check the .NET version

Run the following query as a command line :-

reg query "HKLM\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full" /v Version

Or press ‘Windows+R’ on your desktop or alternately click start and chose the option ‘Run’.

In the run box, type Regedit.exe to open your registry editor.

Once open, go to the following location:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full

If that location does not exist, you don’t have .NET Framework 4.6 or later.

Check for a DWORD value named Release. The existence of the Release DWORD indicates that the .NET Framework 4.5 or newer has been installed on that computer.

The value of the Release DWORD indicates which version of the .NET Framework is installed.

WebClient service (Server 2012,16,19)

The web client service is included in the WebDAV Redirector feature. To install via PowerShell:

Install-WindowsFeature WebDAV-Redirector –Restart

The server will then need a reboot. After the reboot, verify that you have the WebDAV-Redirector feature installed:

Get-WindowsFeature WebDAV-Redirector | Format-Table –Autosize

To select the automatic start:

Set-Service WebClient -StartupType Automatic

Set-Service MRxDAV -StartupType Automatic

Start the services by running the following commands:

Start-Service WebClient

Start-Service MRxDAV

To install via Server Manager


Start Server Manager | Manage | Add Roles and Features

Select Installation Type of Role based or feature based installation

Choose the server to install the feature on (in my case I’m running server manager locally on the server I want to install the WebClient service on)


Just click Next to skip over Server Roles (it’s a feature we want to enable not a role)


Expand the User Interfaces and Infrastructure feature. By default this feature is partially installed. We need the Desktop Experience component of this feature. The WebClient is bundled with this component. It is only possible to install the WebClient by enabling the entire Desktop experience and WebClient is not available on it’s own.


Check Desktop Experience and you will be prompted to also install the pre-requisite Ink and Handwriting Services. Click Add Features.



This change required a server restart for me (and the feature installation continued after the restart) so check the option to have the server automatically restart if required.


Click Install and your server should restart and the feature installation will complete once the server comes back up.


Now check the Windows Services and ensure WebClient is present and running


2016 + 2019:

The WebClient service is included in the “WebDAV Redirector” feature.






About: Cloud Driver Mapper