This article relates to our products Simple Sign-On and Surp4ss!

Known Password Reset (KPR) allows users to reset their password when they're away from an active directory network. Once it's enabled a link will be visible below the login box where the password can be reset from, providing the current password is known.

To enable this feature in the IAM Cloud portal  select Features > Password services and select the option.  You can activate this option for all users or a classification of users under the Target Editing tab. 

To select a classification under the target editing tab click on the appropriate classification, choose tick all applications and then press save. The password reset feature will then be applied to that classification.  

To reset a password simply select the link on the login screen and you'll be presented with the option below:

In order for the password resets to write back to AD Destination for passwords needs to be enabled under Active Directory in Applications. It can be enabled by clicking the edit button.

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