Summary


IAM Cloud's Self Service Password Reset service allows end users to reset their password without having to contact their IT Department. This feature is included by default in our federation service both on the base and advanced plan. There are 4 self service reset options available via this service:


  1. Known Password Reset 
  2. Self Service Reset via SMS
  3. Self Service Reset via Email
  4. Self Service Reset via Challenge Response (Questions and answers)


Details


The password service is configured and enabled in the IAM Cloud portal.


When you have activated the password service you will have additional options on logging on to an application.



Reset password will present users with Fig 1.

Manage Settings will present users with Fig 6. 


From the IAM Cloud Portal home page select Features > Known Password Reset or Self Service Password reset.

You can chose from 4 Self Service password reset options. *Please note SMS has an additional cost and needs to be activated. Please contact support if you would like more information on this option.

  • Known Password
  • Email
  • SMS
  • Challenge Response (questions & answers)


Known Password Reset 


This option allows users to change their password when they already know it.


To enable this feature in the IAM Cloud portal  select Features > Known Password Reset and select the option.  You can activate this option for all users or a classification of users.





Reset via Email

A recovery code is sent to a specified email address to reset their password.

To enable this feature in the IAM Cloud portal  select Features > Self Service Password Reset and select the option ‘By Email.’




Administrators can select whether they want to enforce users to set up their email address for password reset by selecting the is Mandatory option. On logon users will be forced to update this option before they can log in.  You can also upload your own customised branded emails with your own text or brand images. 


Reset via SMS

A recovery code is sent to a specified mobile phone to reset their password.

To enable this feature in the IAM Cloud portal  select Features > Self Service Password Reset and select the option ‘By SMS.’


Administrators can select whether they want to enforce users to set up a mobile number for password reset by selecting the is Mandatory option. On logon users will be forced to update this option before they can log in. 



Reset Password via Security questions (Challenge Response)


This options asks users to answer some pre- answered security questions to reset their password. Administrators have a list of pre configured questions they can select to present their users with.


To enable this feature in the IAM Cloud portal  select Features > Self Service Password Reset and select the option ‘Challenge Response.’

Administrators can select whether they want to enforce users to answer security questions for password reset by selecting the Is Mandatory option. On logon users will be forced to update this option before they can continue to log in. 




Administrators can select whether they want to enforce users to answer security questions for password reset by selecting the Is Mandatory option. On logon users will be forced to update this option before they can continue to log in. 



If you need any assistance please do not hesitate to  contact our Technical Support Team:


IAM Cloud's Technical Support Team.

Support Portal: http://support.iamcloud.com

Email us: support@iamcloud.com

Phone (UK): +44 118 324 0000

Phone (US): +1 914 495 1298