Administrators are able to reset the SSPR Security questions for a user via the IAM Cloud Admin portal. In a future release you will also be able to reset the SMS and email options. If you need to clear the SMS or email SSPR option for a user please contact support with the details of the user and we can do this for you.
The security questions per user can be cleared, forcing them to re- answer them on next login, via the Admin Portal.
1. From the Dashboard screen select Identities> Cloud Vault
2. Search for the user who's security questions you would like to reset
3. Select Details
4. Go to the Self Service Password Reset Tab
5. Select Reset Security Questions and Answers.
This will clear current Security questions and answers. If this option is set to mandatory they will be forced to reset them on next login.
If you need any assistance please do not hesitate to contact our Technical Support Team:
IAM Cloud's Technical Support Team.
Support Portal: http://support.iamcloud.com
Email us: firstname.lastname@example.org
Phone (UK): +44 118 324 0000
Phone (US): +1 914 495 1298