All our products are provided with full technical support for no additional charge.
You can raise support tickets within this portal or by emailing firstname.lastname@example.org
Our team will endeavor to respond to your ticket as quickly as possible and find a quick resolution to your issue or request.
If you are not satisfied with the progress of a ticket, the resolution provided, or you need to highlight the business impact to our team, you can escalate the ticket using the following process:
1. Ensure that you have correctly set the priority of the ticket to URGENT or HIGH
2. Contact us on any of the contact methods below to alert us of the reason for escalation. If calling by phone please have the number of the support ticket to hand.
Log a ticket at https://support.iamcloud.com/en/support/home
Email us: email@example.com
Phone (UK/Global): +44 118 324 0000
Phone (US): +1 914 495 1298