Working with IAM Cloud Support
Articles describing how to get the most out of our support team.
IAM Cloud is a shared platform which is constantly being updated to ensure security, functionality, and stability for all of our customers. These up...
Tue, 5 Jan, 2021 at 6:30 PM
All our products are provided with full technical support for no additional charge. You can raise support tickets within this portal or by emailin...
Tue, 26 Jan, 2021 at 2:18 PM
We continuously innovate our software products, and we welcome input and collaboration with our customers and partners. A feature request is either a d...
Tue, 5 Jan, 2021 at 6:36 PM
This article relates to our Simple Sign-On, Surp4ss! and IDx products. We have some high-level SLAs as a guarantee for our products and services. ...
Wed, 27 Jan, 2021 at 2:39 PM
This article relates to all our software products. Our central support team works 8am-10pm GST/BST Monday to Friday. This means our central team covers...
Mon, 15 Mar, 2021 at 9:25 PM
This article relates to all our products that connect to Microsoft 365. To enhance security to Office 365 customers, Microsoft now requires any third-pa...
Fri, 29 Jan, 2021 at 11:18 PM