IAM Cloud Technical Support

Articles describing how to get the most out of our support team.

Working with IAM Cloud Technical Support
Summary The IAM Cloud Customer Experience team headed up by Victoria Hamblin consists of a team of Technical Support Specialists, Engineers and Custo...
Tue, 5 Jan, 2021 at 6:38 PM
IAM Cloud Software Releases
IAM Cloud is a shared platform which is constantly being updated to ensure security, functionality, and stability for all of our customers.  These up...
Tue, 5 Jan, 2021 at 6:30 PM
Troubleshooting and working with IAM Cloud Technical Support
Summary This document contains suggestions for troubleshooting and what to provide when contacting IAM Cloud Support that will allow the Technical...
Mon, 13 Jun, 2016 at 11:27 AM
IAM Cloud Feature Request Process
We continuously innovate our software products, and we welcome input and collaboration with our customers and partners.  A feature request is either a d...
Tue, 5 Jan, 2021 at 6:36 PM
How to escalate an IAM Cloud Support ticket
Summary If you are not completely satisfied with the progress of a ticket, the resolution provided or you just need to highlight the business impact to I...
Tue, 5 Jan, 2021 at 3:10 PM
Platform Service Level Agreements
Please find below our Service Level Agreement (SLA) for the IAM Cloud platform. IAM Cloud Component Service Level Agreement (SLA) Password Reset 15 m...
Fri, 10 Mar, 2017 at 2:41 PM
IAM Cloud Standard Service Level Agreement (SLA)
Summary The attached document outlines IAM Cloud's standard Service Level Agreement Policy.  We are able to offer custom SLAs to align better w...
Tue, 20 Feb, 2018 at 11:50 AM
Microsoft Enterprise Apps
To enhance security to Office 365 customers, Microsoft now requires any third-party applications wishing to integrate with Office 365 and Azure AD to regist...
Sun, 5 Apr, 2020 at 3:02 PM