Working with IAM Cloud Support

Articles describing how to get the most out of our support team.

Working with IAM Cloud Technical Support
Summary The IAM Cloud Customer Experience team headed up by Victoria Hamblin consists of a team of Technical Support Specialists, Engineers and Custo...
Tue, 5 Jan, 2021 at 6:38 PM
IAM Cloud Software Releases
IAM Cloud is a shared platform which is constantly being updated to ensure security, functionality, and stability for all of our customers.  These up...
Tue, 5 Jan, 2021 at 6:30 PM
How to escalate a support ticket to IAM Cloud
All our products are provided with full technical support for no additional charge.  You can raise support tickets within this portal or by emailin...
Tue, 26 Jan, 2021 at 2:18 PM
IAM Cloud Feature Request Process
We continuously innovate our software products, and we welcome input and collaboration with our customers and partners.  A feature request is either a d...
Tue, 5 Jan, 2021 at 6:36 PM
Platform Performance Expectations
This article relates to our Simple Sign-On, Surp4ss! and IDx products.  We have some high-level SLAs as a guarantee for our products and services.  ...
Wed, 27 Jan, 2021 at 2:39 PM
IAM Cloud Service Level Agreement (SLA)
This article relates to all our software products.  Our central support team works 8am-10pm GST/BST Monday to Friday. This means our central team covers...
Mon, 15 Mar, 2021 at 9:25 PM
Microsoft Enterprise Apps
This article relates to all our products that connect to Microsoft 365. To enhance security to Office 365 customers, Microsoft now requires any third-pa...
Fri, 29 Jan, 2021 at 11:18 PM