IAM Cloud Technical Support
Articles describing how to get the most out of our support team.
Summary The IAM Cloud Customer Experience team headed up by Victoria Hamblin consists of a team of Technical Support Specialists, Engineers and Custo...
Tue, 5 Jan, 2021 at 6:38 PM
IAM Cloud is a shared platform which is constantly being updated to ensure security, functionality, and stability for all of our customers. These up...
Tue, 5 Jan, 2021 at 6:30 PM
Summary
This document contains suggestions for troubleshooting and what to provide when contacting IAM Cloud Support that will allow the Technical...
Mon, 13 Jun, 2016 at 11:27 AM
We continuously innovate our software products, and we welcome input and collaboration with our customers and partners. A feature request is either a d...
Tue, 5 Jan, 2021 at 6:36 PM
Summary If you are not completely satisfied with the progress of a ticket, the resolution provided or you just need to highlight the business impact to I...
Tue, 5 Jan, 2021 at 3:10 PM
Please find below our Service Level Agreement (SLA) for the IAM Cloud platform.
IAM Cloud Component
Service Level Agreement (SLA)
Password Reset
15 m...
Fri, 10 Mar, 2017 at 2:41 PM
Summary The attached document outlines IAM Cloud's standard Service Level Agreement Policy. We are able to offer custom SLAs to align better w...
Tue, 20 Feb, 2018 at 11:50 AM
To enhance security to Office 365 customers, Microsoft now requires any third-party applications wishing to integrate with Office 365 and Azure AD to regist...
Sun, 5 Apr, 2020 at 3:02 PM