Please find below our Service Level Agreement (SLA) for the IAM Cloud platform.

IAM Cloud Component Service Level Agreement (SLA)
Password Reset 15 minutes
New User  Provisioning  2 Hours
New Group Creation
2 Hours
Service Up Time  99.95%

Although these are IAM Cloud's published SLA we aim to perform at a faster rate and are always advancing our technology to improve performance and response times. 

For IAM Cloud's Service SLA's please see here

If you find that your service does not meet these SLAs or have any issues with the IAM Cloud platform please contact IAM Cloud Technical Support as follows:

Contact us here:

Email us:

Phone (UK): +44 118 324 0000 

Phone (US): +1 914 495 1298

Phone (India) +91 7276413892