Please find below our Service Level Agreement (SLA) for the IAM Cloud platform.
|IAM Cloud Component||Service Level Agreement (SLA)|
|Password Reset||15 minutes|
|New User Provisioning||2 Hours|
|New Group Creation
|Service Up Time||99.95%|
Although these are IAM Cloud's published SLA we aim to perform at a faster rate and are always advancing our technology to improve performance and response times.
For IAM Cloud's Service SLA's please see here
If you find that your service does not meet these SLAs or have any issues with the IAM Cloud platform please contact IAM Cloud Technical Support as follows:
Contact us here: http://support.iamcloud.com
Email us: firstname.lastname@example.org
Phone (UK): +44 118 324 0000
Phone (US): +1 914 495 1298
Phone (India) +91 7276413892