This article relates to our products Simple Sign-On and Surp4ss! (remote password reset)

When a user creates a password in IAM Cloud's Simple Sign-On or Surp4ss! solutions, certain characters that are restricted.

1. Pound sign (£)

2. Full Stop (.)

3. Apostrophe (')

If any of these characters are used in a password the user will be presented with this error: 

We block these characters automatically as a way to protect against certain types of hacking attempts. 

In addition to these, you can add your own password rules with our password policies system. 

If you have any questions or need any help please contact