General Troubleshooting

Articles on how to troubleshoot Simple Sign-On if something isn't working as intended.

Blank page when attempting SSO into Office 365 with Lightspeed web-filter
This article relates to our Simple Sign-On (SSO) product, but may also help solve a problem in other SSO systems.  Situation: A user attempts to SSO int...
Thu, 28 Jan, 2021 at 11:11 PM
Restricted characters in IAM Cloud passwords
This article relates to our products Simple Sign-On and Surp4ss! (remote password reset) When a user creates a password in IAM Cloud's Simple Sign-...
Thu, 28 Jan, 2021 at 11:35 PM