General Troubleshooting
Enabling error logs If Cloud Drive Mapper is failing to map a drive then the cause of this can usually be found by examining the error logs when verbose lo...
Thu, 24 Sep, 2020 at 1:19 PM
Updated 24 September 2020 We're aware of some transient problems that a subset of customers are facing using Cloud Drive Mapper at the moment wh...
Fri, 25 Sep, 2020 at 12:02 PM
Summary There are scenarios when opening a file with Office for desktop a file becomes locked for a period of time after saving. Details ...
Mon, 14 Sep, 2020 at 7:23 PM
Problem Description Browsing or navigating through a mapped drive using CDM is slow. Solution If you are finding browsing or navigating through a ...
Thu, 10 Sep, 2020 at 2:16 PM
Problem Description My C drive is filling up very fast when Cloud Drive Mapper is installed Solution If Cloud Drive Mapper has a very high us...
Tue, 14 Mar, 2017 at 9:22 AM
Summary When a user tries to open a PDF document they are asked to input in their credentials again even though they have already logged into Cloud Dri...
Mon, 14 Sep, 2020 at 7:38 PM
Summary If your ADFS is using Windows Integrated Authentication then Cloud Drive Mapper will identify this and automatically set-up the Single Sign On. ...
Thu, 10 Sep, 2020 at 2:23 PM
Summary I do not want to see the below prompt. Details You will not see this prompt if you install via the .msi rather than th...
Mon, 14 Sep, 2020 at 7:36 PM
Summary A common problem that we get with Cloud Drive Mapper is that a user receives the error: 'Unable to Authenticate.' Details Ther...
Mon, 14 Sep, 2020 at 7:37 PM