CDM Troubleshooting

Articles on how to troubleshoot Cloud Drive Mapper if something isn't working as expected.

Cloud Drive Mapper Troubleshooting Guide
Wed, 16 Sep, 2020 at 2:57 PM
How to obtain Cloud Driver Mapper error logs for troubleshooting
Enabling error logs If Cloud Drive Mapper is failing to map a drive then the cause of this can usually be found by examining the error logs when verbose lo...
Wed, 26 May, 2021 at 10:08 AM
Files & folders missing from drive view
Updated 05 October 2021 We're aware of some transient problems that a subset of customers are facing using Cloud Drive Mapper at the moment wher...
Thu, 21 Oct, 2021 at 7:24 PM
Files get locked when using Office for desktop
Summary There are scenarios when opening a file with Office for desktop a file becomes locked for a period of time after saving. Details ...
Mon, 14 Sep, 2020 at 7:23 PM
Browsing folders on a mapped drive in CDM is slow
Problem Description Browsing or navigating through a mapped drive using CDM is slow.  Solution If you are finding browsing or navigating through a ...
Thu, 10 Sep, 2020 at 2:16 PM
My C drive is filling up when Cloud Drive Mapper is installed
This article relates to our Cloud Drive Mapper product Issue:  My C drive is filling up very fast when Cloud Drive Mapper is installed Solution: ...
Thu, 28 Jan, 2021 at 8:21 PM
Adobe PDF Documents and Cloud Drive Mapper
This article relates to Cloud Drive Mapper, SharePoint Online and Adobe Normally opening PDF documents within a drive mapped by Cloud Drive Mapper is ju...
Thu, 28 Jan, 2021 at 10:24 PM
Cloud Drive Mapper: ADFS SSO is not working
This article relates to our Cloud Drive Mapper product If your ADFS instance is using Windows Integrated Authentication then Cloud Drive Mapper will nor...
Thu, 28 Jan, 2021 at 11:20 PM
Is there a way to suppress the 'run on every login' prompt?
This article relates to Cloud Drive Mapper. When you load Cloud Drive Mapper as an EXE you may see this prompt:    You will not see this promp...
Thu, 28 Jan, 2021 at 11:26 PM
Unable to authenticate in Cloud Drive Mapper
This article relates to Cloud Drive Mapper. A relatively common error we see when users first try Cloud Drive Mapper (normally on a trial) is this: ...
Thu, 28 Jan, 2021 at 11:40 PM