CDM Troubleshooting
Articles on how to troubleshoot Cloud Drive Mapper if something isn't working as expected.
Enabling error logs If Cloud Drive Mapper is failing to map a drive then the cause of this can usually be found by examining the error logs when verbose lo...
Wed, 26 May, 2021 at 10:08 AM
Updated 05 October 2021 We're aware of some transient problems that a subset of customers are facing using Cloud Drive Mapper at the moment wher...
Thu, 21 Oct, 2021 at 7:24 PM
Summary There are scenarios when opening a file with Office for desktop a file becomes locked for a period of time after saving. Details ...
Mon, 14 Sep, 2020 at 7:23 PM
Problem Description Browsing or navigating through a mapped drive using CDM is slow. Solution If you are finding browsing or navigating through a ...
Thu, 10 Sep, 2020 at 2:16 PM
This article relates to our Cloud Drive Mapper product Issue: My C drive is filling up very fast when Cloud Drive Mapper is installed Solution: ...
Thu, 28 Jan, 2021 at 8:21 PM
This article relates to Cloud Drive Mapper, SharePoint Online and Adobe Normally opening PDF documents within a drive mapped by Cloud Drive Mapper is ju...
Thu, 28 Jan, 2021 at 10:24 PM
This article relates to our Cloud Drive Mapper product If your ADFS instance is using Windows Integrated Authentication then Cloud Drive Mapper will nor...
Thu, 28 Jan, 2021 at 11:20 PM
This article relates to Cloud Drive Mapper. When you load Cloud Drive Mapper as an EXE you may see this prompt: You will not see this promp...
Thu, 28 Jan, 2021 at 11:26 PM
This article relates to Cloud Drive Mapper. A relatively common error we see when users first try Cloud Drive Mapper (normally on a trial) is this: ...
Thu, 28 Jan, 2021 at 11:40 PM