CDM Troubleshooting

Articles on how to troubleshoot Cloud Drive Mapper if something isn't working as expected.

Cloud Drive Mapper Troubleshooting Guide
Wed, 16 Sep, 2020 at 2:57 PM
How to obtain Cloud Driver Mapper error logs for troubleshooting - V2
Enabling error logs: If Cloud Drive Mapper is failing to map a drive then the cause of this can usually be found by examining the error logs when verbos...
Wed, 20 Sep, 2023 at 1:58 PM
Files get locked when using Office for desktop
Summary There are scenarios when opening a file with Office for desktop a file becomes locked for a period of time after saving. Details ...
Mon, 14 Sep, 2020 at 7:23 PM
Adobe PDF Documents and Cloud Drive Mapper
This article relates to Cloud Drive Mapper, SharePoint Online and Adobe Normally opening PDF documents within a drive mapped by Cloud Drive Mapper is ju...
Thu, 28 Jan, 2021 at 10:24 PM
Unable to authenticate in Cloud Drive Mapper
This article relates to Cloud Drive Mapper. A relatively common error we see when users first try Cloud Drive Mapper (normally on a trial) is this: '...
Mon, 21 Feb, 2022 at 8:46 AM
Drives not showing in Explorer
This troubleshooting article relates to our product Cloud Drive Mapper.  Issue: Cloud Drive Mapper has mapped the drives and reports them as mapped but ...
Fri, 29 Jan, 2021 at 10:47 PM
Content is visible in SharePoint online, but missing from the mapped drive
Summary: Content is visible in a location in SharePoint Online, but the same location in the mapped drive is either empty, or some files are missing. ...
Fri, 10 Nov, 2023 at 1:54 PM
Why does the size of the drive not match the size from SharePoint online?
Summary Cloud Drive Mapper works over Web Dav, which is unable to pull in the correct size of the mapped location from SharePoint online. So the size...
Fri, 26 Nov, 2021 at 1:08 PM
Cloud Drive Mapper reports an Unsupported browser message or blank white login box
If either of the below pop ups occur when CDM is authenticating into 365 then it needs WebView2 enabling. For version 2.14 and below details on how to do th...
Wed, 22 Mar, 2023 at 7:47 PM
Warning message when using drag and drop between folders
When a file is moved using drag and drop between folders on the mapped drives you may see the below warning message: This is normal to see. It happ...
Wed, 8 Mar, 2023 at 10:43 AM