CDM Troubleshooting

Articles on how to troubleshoot Cloud Drive Mapper if something isn't working as expected.

Cloud Drive Mapper Troubleshooting Guide
Wed, 16 Sep, 2020 at 2:57 PM
How to obtain Cloud Driver Mapper error logs for troubleshooting
Enabling error logs If Cloud Drive Mapper is failing to map a drive then the cause of this can usually be found by examining the error logs when verbose lo...
Tue, 5 Jan, 2021 at 6:43 PM
Files & folders missing from drive view
Updated 24 September 2020 We're aware of some transient problems that a subset of customers are facing using Cloud Drive Mapper at the moment wh...
Fri, 25 Sep, 2020 at 12:02 PM
Files get locked when using Office for desktop
Summary There are scenarios when opening a file with Office for desktop a file becomes locked for a period of time after saving. Details ...
Mon, 14 Sep, 2020 at 7:23 PM
Browsing folders on a mapped drive in CDM is slow
Problem Description Browsing or navigating through a mapped drive using CDM is slow.  Solution If you are finding browsing or navigating through a ...
Thu, 10 Sep, 2020 at 2:16 PM
My C drive is filling up very fast when Cloud Drive Mapper is installed
Problem Description My C drive is filling up very fast when Cloud Drive Mapper is installed Solution If Cloud Drive Mapper has a very high us...
Tue, 14 Mar, 2017 at 9:22 AM
Opening Adobe PDF Document with Cloud Drive Mapper
Summary  When a user tries to open a PDF document they are asked to input in their credentials again even though they have already logged into Cloud Dri...
Mon, 14 Sep, 2020 at 7:38 PM
Single Sign-On is not working with ADFS
Summary If your ADFS is using Windows Integrated Authentication then Cloud Drive Mapper will identify this and automatically set-up the Single Sign On. ...
Thu, 10 Sep, 2020 at 2:23 PM
Is there a way to suppress the 'run on every login' prompt?
Summary I do not want to see the below prompt.    Details You will not see this prompt if you install via the .msi rather than th...
Mon, 14 Sep, 2020 at 7:36 PM
Unable to authenticate in Cloud Drive Mapper
Summary A common problem that we get with Cloud Drive Mapper is that a user receives the error: 'Unable to Authenticate.' Details Ther...
Mon, 14 Sep, 2020 at 7:37 PM