Summary



If Cloud Drive Mapper is failing to map a drive then the cause of this can usually be found by examining the error logs when verbose logging mode is enabled. 


Details 


If Cloud Drive Mapper is failing to map a drive then the cause of this can usually be found by examining the error logs when verbose logging mode is enabled. 


In order to enable verbose logging mode close CDM, then add this reg key from a cmd prompt. Please note these cannot be run from an elevated command prompt, they need to be run as the end user context. 


 

reg add "hkcu\software\iam cloud\clouddrivemapper" /v "WritelogToFile" /t "REG_SZ" /d "%userprofile%\desktop\cdmlog.txt" /f

 

reg add "hkcu\software\iam cloud\clouddrivemapper" /v "verbose" /t "REG_SZ" /d "true" /f

Or they can be added manually to:


Computer\HKEY_CURRENT_USER\Software\IAM Cloud\CloudDriveMapper


String value = verbose with value of true

String value = WritelogToFile with value of location where you want the log file to save to, for example C:\Users\auser\desktop\cdmlog.txt

N/B 

Alternatively WriteLogToFile can be simply set to a value of true, in this case the log will be written to the users %localappdata% and will create a new log daily if left running, this keeps the log file to a reasonable size.

reg add "hkcu\software\iam cloud\clouddrivemapper" /v "WritelogToFile" /t "REG_SZ" /d "true" /f



Once added reload CDM and it will generate a log file on the desktop, can you send this to me please?



Please note we recommend to disable verbose logging once you have the logs as it will continue to populate the .txt file with data when CDM is running.


You can do this by removing the entries in the registry. They will exist in this location:


Computer\HKEY_CURRENT_USER\Software\IAM Cloud\CloudDriveMapper



Remove the keys named 'verbose' and 'WritelogToFile'

 

If you need any assistance please do not hesitate to contact our Technical Support Team:

 

IAM Cloud's Technical Support Team. 

 

Support Portal: http://support.iamcloud.com

Email us: support@iamcloud.com

Phone (UK): +44 118 324 0000 

Phone (US): +1 914 495 1298