If Cloud Drive Mapper is failing to map a drive then the cause of this can usually be found by examining the error logs when verbose logging mode is enabled.
In order to enable verbose logging mode close CDM, then add this reg key from a cmd prompt:
reg add "hkcu\software\iam cloud\clouddrivemapper" /v "WritelogToFile" /t "REG_SZ" /d "%userprofile%\desktop\cdmlog.txt" /f
regadd "hkcu\software\iam cloud\clouddrivemapper" /v "verbose"/t "REG_SZ" /d "true" /f
Once added reload CDM and it will generate a log file on the desktop.
This can then be sent to the support team at IAM Cloud for further investigation.
Please note we recommend to disable verbose logging once you have the logs as it will continue to populate the .txt file with data when CDM is running.
You can do this by removing the entries in the registry. They will exist in one of the below locations:
Remove the keys named 'verbose' and 'WritelogToFile'
If you need any assistance please do not hesitate tocontact our Technical Support Team:
IAM Cloud's Technical Support Team.
Support Portal: http://support.iamcloud.com
Email us: firstname.lastname@example.org
Phone (UK): +44 118 324 0000
Phone (US): +1 914 495 1298