' Working with IAM Cloud Technical Support : IAM Cloud Technical Support ' '
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Working with IAM Cloud Technical Support

Customer processes for working with IAM Cloud Technical Support Team.

Working with IAM Cloud Technical Support
Summary The IAM Cloud Customer Experience team headed up by Victoria Slee consists of a team of Technical Support Specialists, Engineers and Custo...
Thu, 16 Feb, 2017 at 2:14 PM
IAM Cloud Release Process
IAM Cloud is a shared platform which is constantly being updated to ensure security, functionality, and stability for all of our customers.  These up...
Tue, 13 Dec, 2016 at 10:15 AM
Troubleshooting and working with IAM Cloud Technical Support
Summary This document contains suggestions for troubleshooting and what to provide when contacting IAM Cloud Support that will allow the Technical...
Mon, 13 Jun, 2016 at 11:27 AM
IAM Cloud Feature Request Process
IAM Cloud is constantly innovating and welcomes the opportunity to consider feedback and feature requests from customers.  A feature request is defined ...
Tue, 13 Dec, 2016 at 10:16 AM
How to escalate an IAM Cloud Support ticket
Summary If you are not completely satisfied with the progress of a ticket, the resolution provided or you just need to highlight the business impact to ...
Thu, 16 Feb, 2017 at 12:21 PM
Platform Service Level Agreements
Please find below our Service Level Agreement (SLA) for the IAM Cloud platform. IAM Cloud Component Service Level Agreement (SLA) Password Reset 15 m...
Fri, 10 Mar, 2017 at 2:41 PM
IAM Cloud Standard Service Level Agreement (SLA)
Summary The attached document outlines IAM Cloud's standard Service Level Agreement Policy.  We are able to offer custom SLAs to align better w...
Tue, 20 Feb, 2018 at 11:50 AM
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