Troubleshooting

Loading Cloud Drive Mapper classification depending on group (for users with Cloud Drive Mapper only)
Problem Description If you have Cloud Drive Mapper only and you have multiple classifications, you may experience an issue where it loads only wi...
Mon, 13 Jun, 2016 at 11:35 AM
Browsing folders on a mapped drive in CDM is slow
Problem Description Browsing or navigating through a mapped drive using CDM is slow.  Solution If you are finding browsing or navigating thro...
Thu, 22 Mar, 2018 at 3:31 PM
Office applications keep prompting for password when I open a document
Problem Description When opening a document using Office for Desktop with Windows 7 there is a known bug where Office may keep prompting for a passwo...
Thu, 25 Jan, 2018 at 1:10 PM
Files get locked when using Office for desktop
Summary There are scenarios when opening a file with Office for desktop a file becomes locked for a period of time after saving. Details ...
Tue, 22 May, 2018 at 8:14 AM
My C drive is filling up very fast when Cloud Drive Mapper is installed
Problem Description My C drive is filling up very fast when Cloud Drive Mapper is installed Solution If Cloud Drive Mapper has a very high us...
Tue, 14 Mar, 2017 at 9:22 AM
Adobe PDF Document prompting for authentication credentials.
Summary  When a user tries to open a PDF document they are asked to input in their credentials again even though they have already logged into Cloud Dri...
Thu, 15 Mar, 2018 at 10:33 AM
Error ' Sorry, please sign out and try again' when accessing Cloud Drive Mapper
Summary When try to login to Cloud Drive Mapper user can not authenticate and receives the below error. Fix Check that you have a...
Thu, 1 Mar, 2018 at 5:46 PM
How to obtain Cloud Driver Mapper error logs for troubleshooting
Summary If Cloud Drive Mapper is failing to map a drive then the cause of this can usually be found by examining the error logs when verbose logging ...
Wed, 5 Sep, 2018 at 1:12 PM
Cloud Drive Mapper Single Sign on is not working
Summary If you are using our Full federation Service then Cloud Drive Mapper will single sign on without any issues.  You can also configure Single Sign...
Thu, 26 Apr, 2018 at 3:51 PM
Is there a way to suppress the 'run on every login' prompt?
Summary I do not want to see the below prompt.    Details You will not see this prompt if you install via the .msi rather than th...
Fri, 27 Apr, 2018 at 8:20 AM