' Troubleshooting : IAM Cloud Technical Support ' '
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Troubleshooting

Loading Cloud Drive Mapper classification depending on group (for users with Cloud Drive Mapper only)
Problem Description If you have Cloud Drive Mapper only and you have multiple classifications, you may experience an issue where it loads only wi...
Mon, 13 Jun, 2016 at 11:35 AM
Browsing folders on a mapped drive in CDM is slow
Problem Description Browsing or navigating through a mapped drive using CDM is slow.  Solution If you are finding browsing or navigating throug...
Tue, 14 Mar, 2017 at 9:14 AM
Office applications keep prompting for password when I open a document
Problem Description When opening a document using Office for Desktop with Windows 7 there is a known bug where Office may keep prompting for a passwo...
Thu, 25 Jan, 2018 at 1:10 PM
Files are becoming locked incorrectly when using Office for desktop
Problem Description There are scenarios when opening a file with Office for desktop that the file is locked for a period of time after saving. So...
Thu, 25 Jan, 2018 at 1:17 PM
My C drive is filling up very fast when Cloud Drive Mapper is installed
Problem Description My C drive is filling up very fast when Cloud Drive Mapper is installed Solution If Cloud Drive Mapper has a very high us...
Tue, 14 Mar, 2017 at 9:22 AM
Error when using the “insert picture” function in Microsoft Office apps
Problem Description Using the “insert picture” function in Microsoft Office apps (Word, Powerpoint) returns following error. “An error occurre...
Wed, 15 Mar, 2017 at 3:26 PM
Cloud Drive Mapper is not mapping drives and prompting to re- log in.
Summary  When a user tries to open a PDF document they are asked to input in their credentials again even though they have already logged into Cloud Dri...
Wed, 31 Jan, 2018 at 12:12 PM
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