FAQ

Frequently asked support questions about Simple Sign-On

Alumni & Retirees
This article relates primarily to Simple Sign-On but may also be relevant to IDx.  Alumni are students who have graduated from an academic institut...
Tue, 26 Jan, 2021 at 9:21 PM
How long do identity and password changes take to synchronize?
This article relates to our Simple Sign-On (SSO), Surp4ss! and IDx (The Identity Exchange) products.  There are two different synchronization flows w...
Tue, 26 Jan, 2021 at 5:31 PM
Known Password Reset & Self-Service Password Reset (SSPR)
This article relates to Simple Sign-On and Surp4ss! Known Password Reset (KPR) and Self-Service Password Reset (SSPR) are enable your users to reset th...
Tue, 26 Jan, 2021 at 6:23 PM
Login Control
This article relates to our product Simple Sign-On (SSO). Login Control is a powerful Simple Sign-On feature that enables administrators to control h...
Tue, 26 Jan, 2021 at 6:30 PM
User experience of our password reset features
This article relates to our products Simple Sign-On and Surp4ss! IAM Cloud's password features are configured and enabled in the IAM Cloud portal....
Sat, 30 Jan, 2021 at 12:01 AM
TouchPoint messages
This article relates to our product Simple Sign-On.  TouchPoint is a Simple Sign-On feature that enables you to add a message to the login GUI. ...
Tue, 26 Jan, 2021 at 7:37 PM
Setting SSPR options as 'mandatory'
This article relates to Simple Sign-On and Surp4ss! Admins have the ability to make certain Self-Service Password Reset options mandatory. To config...
Wed, 27 Jan, 2021 at 12:00 PM
Is Single Sign-On supported by Mac OS?
This article relates to our Simple Sign-On product. Simple Sign-On supports Single Sign-On (SSO) for MacOS in the following browsers: · Chrome...
Tue, 26 Jan, 2021 at 9:32 PM