FAQ

Frequently asked support questions about Simple Sign-On

Alumni & Retirees
This article relates primarily to Simple Sign-On but may also be relevant to IDx.  Alumni are students who have graduated from an academic institut...
Tue, 26 Jan, 2021 at 9:21 PM
Can SPS be installed on a non-main Domain Controller?
Yes.  Some customers keep their main domain controller "Clean" and do not want to install anything on the server. There is no problem with...
Tue, 26 Jan, 2021 at 9:03 PM
Does SPS (IAM Cloud Agent) need to be installed on each Domain Controller?
No. Since version 4, SPS no longer needs to be on the primary Domain Controller. It will pick up any AD changes as they sync across to whichever DC it is...
Tue, 26 Jan, 2021 at 5:11 PM
How long do identity and password changes take to synchronize?
This article relates to our Simple Sign-On (SSO), Surp4ss! and IDx (The Identity Exchange) products.  There are two different synchronization flows w...
Tue, 26 Jan, 2021 at 5:31 PM
Known Password Reset & Self-Service Password Reset (SSPR)
This article relates to Simple Sign-On and Surp4ss! Known Password Reset (KPR) and Self-Service Password Reset (SSPR) are enable your users to reset th...
Tue, 26 Jan, 2021 at 6:23 PM
Login Control
This article relates to our product Simple Sign-On (SSO). Login Control is a powerful Simple Sign-On feature that enables administrators to control h...
Tue, 26 Jan, 2021 at 6:30 PM
User experience of our password reset features
This article relates to our products Simple Sign-On and Surp4ss! IAM Cloud's password features are configured and enabled in the IAM Cloud portal....
Sat, 30 Jan, 2021 at 12:01 AM
TouchPoint messages
This article relates to our product Simple Sign-On.  TouchPoint is a Simple Sign-On feature that enables you to add a message to the login GUI. ...
Tue, 26 Jan, 2021 at 7:37 PM
Setting SSPR options as 'mandatory'
This article relates to Simple Sign-On and Surp4ss! Admins have the ability to make certain Self-Service Password Reset options mandatory. To config...
Wed, 27 Jan, 2021 at 12:00 PM
Is Single Sign-On supported by Mac OS?
This article relates to our Simple Sign-On product. Simple Sign-On supports Single Sign-On (SSO) for MacOS in the following browsers: · Chrome...
Tue, 26 Jan, 2021 at 9:32 PM