Frequently asked support questions about Simple Sign-On

What are Alumni?
Summary Alumni are students who have gradtuated from a University. Some universities keep their students on the systems for a number of years after ...
Sun, 25 Sep, 2016 at 3:11 PM
Can we install SPS on a non-main Domain Controller?
Summary Some customers keep their main domain controller "Clean" and do not want to install anything on there. There is no prob...
Wed, 5 Oct, 2016 at 11:45 AM
Integrated 3rd Party Application API Releases
IAM Cloud provides full integration for a variety of 3rd party applications, including, but not limited to Workday and Capita Sims. Full integration req...
Tue, 13 Dec, 2016 at 1:00 PM
What are Classifications?
The attached data sheet describes how IAM Cloud can intelligently apply different process for different groups of people within an organisation.  Take a...
Sat, 28 Jan, 2017 at 5:50 PM
Does SPS (IAM Cloud Agent) need to be installed on each Domain Controller?
Summary SPS is the software that sends all of your new objects, changes to attributes and password resets to us so that our system can process them.  ...
Mon, 13 Jun, 2016 at 8:55 AM
I am not comfortable giving IAM Cloud global admin access to Office 365, can you not use a normal account?
Summary Unfortunately a normal account does not give us the authorisation to create, edit, and delete users, assign and edit licences, nor to res...
Sun, 25 Sep, 2016 at 2:23 PM
How long do changes normally take to flow through to Office 365?
Summary There are two types of changes that flow through our systems: Passwords and Attribute Changes. Passwords are usually set within...
Mon, 13 Jun, 2016 at 10:16 AM
What are Known Password Reset, Self-Service Password Reset and Password Policies?
Summary Known Password Reset (KPR) and Self-Service Password Reset (SSPR) are two services that enable your users to reset their passwords without ...
Tue, 12 Feb, 2019 at 1:26 PM
Trusted Source SSO
Document on Trusted Source SSO
Thu, 1 Jun, 2017 at 1:29 PM
What is Login Control?
Summary Login Control is a powerful IAM Cloud feature that enables administrators to control how their users access their applications. Certain br...
Wed, 21 Feb, 2018 at 1:54 PM